Returns and Refund Policy

At SANSTHAAN.COM, we aim to provide you with a seamless shopping experience. If you are not completely satisfied with your purchase, we offer a straightforward returns and refund process, subject to the following terms and conditions.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

The product must be in its original condition, unused, and unopened.
The product must be returned within 14 days of receipt of the order.
The return request must be made within 14 days of delivery by contacting our customer support team at info@sansthaan.com.

Please Note: Products marked as “final sale,” “discounted,” or “non-returnable” are not eligible for a return or refund.

2. Non-Returnable Items

The following items are non-returnable:

Products that have been opened or used, such as personal care items and consumables.
Items that are damaged due to improper use or handling after delivery.
Personalized or custom-made products.

3. Return Process

To initiate a return, please follow these steps:

Contact our customer service team at info@sansthaan.com with your order number and the reason for return.
Our team will provide you with a Return Merchandise Authorization (RMA) number and further instructions on how to return the product.
Ensure the product is securely packed in the original packaging with all accessories, manuals, and tags intact.
Ship the item to the return address provided.

Return Shipping Charges

Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., incorrect or damaged items).
We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of returned items.
Delivery and return shipping charges will be deducted from your refund. Please note that original shipping charges are non-refundable.

4. Refunds

Once we receive your returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method used at checkout.

Processing Time: Refunds will typically be processed within 7-10 business days of receiving the returned item.
Refund Amount: Your refund will be for the product price minus the delivery and return shipping charges.

Please Note: If the returned product is found to be damaged or not in its original condition, we may refuse the return and not issue a refund.

5. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please return the item for a refund and place a new order for the desired item.

6. Damaged or Defective Products

If your product arrives damaged or defective, please contact us immediately at info@sansthaan.com within 7 days of receiving the product. We will arrange for a return, replacement, or refund at no additional cost to you.

Please provide the following information when contacting us:

Your order number.
A description of the issue.
Photos of the damaged or defective item (if applicable).

7. Cancellations

You may cancel your order within 24 hours of placing it. After this period, we are unable to cancel orders as they are processed for shipping. If you wish to cancel, please contact us immediately at info@sansthaan.com.

8. Contact Us

If you have any questions or concerns about our Returns and Refund Policy, please contact our customer service team:

Email: info@sansthaan.com
Phone: +91 9967658331
Address: Mumbai, India

By shopping with SANSTHAAN.COM, you agree to these terms. We strive to provide you with excellent customer service and hope you enjoy your shopping experience with us!