Shipping & Delivery Policy

Thank you for shopping with Sansthaan. We are dedicated to delivering your orders promptly and efficiently. Please review this policy to understand our shipping practices for Indian locations.

1. Shipping Locations

We currently deliver only within India and cover all major cities and territories, including but not limited to:

Delhi
Mumbai
Bengaluru
Chennai
Kolkata
Pune
Hyderabad
Ahmedabad
Jaipur
Chandigarh

Unfortunately, international shipping is not available at this time.

2. Shipping Charges

Standard Shipping Charges: Shipping fees are calculated at checkout based on the product’s size, weight, and destination.
Free Shipping: Periodic promotions may include free shipping on select items or orders above a specific value. Check our website for ongoing offers.

Note: Delivery charges are non-refundable as per our Returns and Refund Policy.

3. Order Processing Time

Orders placed on Sansthaan.com are processed within 2-3 business days, subject to product availability and payment verification. Orders received on weekends or public holidays will be processed the next business day.

4. Delivery Time

Estimated Delivery Time: Typically, delivery takes 5-10 business days from dispatch, depending on the destination and courier service.
Remote Areas: Deliveries to remote or hard-to-access locations may require up to 15 business days.

Please note that delivery times are estimates and may be affected by external factors like weather, holidays, or carrier delays.

5. Delivery Method

We collaborate with reliable courier partners, including:

India Post
Blue Dart
Delhivery
XpressBees

A tracking number will be provided via email or SMS after dispatch for real-time updates on your shipment.

6. Packaging

All products are carefully packaged to ensure safe delivery. Fragile items or those requiring special handling are secured with additional padding and protection.

7. Address Verification

Ensure that you provide complete and accurate shipping details, including your name, phone number, and address. Sansthaan is not responsible for delays or losses due to incorrect information. If you notice any errors, contact us immediately at info@sansthaan.com before the order is dispatched.

8. Tracking Your Order

Once shipped, a tracking number will be sent to you via email or SMS. Use this number to monitor your package on the courier’s website. For issues, contact us at infot@sansthaan.com.

9. Failed Delivery

If a delivery attempt is unsuccessful (e.g., due to unavailability or incorrect address), the package will be returned to us. Additional shipping charges may apply for re-delivery in such cases.

10. Shipping Delays

External factors such as weather, holidays, or logistical issues may occasionally cause delays. While we strive to meet delivery estimates, these are not guaranteed.

11. Order Cancellation

You can cancel your order within 24 hours of placement by contacting us at info@sansthaan.com. Once shipped, orders cannot be canceled. Refused deliveries will be treated as returns, and refunds will exclude shipping charges.

12. Lost or Damaged Orders

If your order is lost or arrives damaged, notify us immediately at info@sansthaan.com with:

Order number
Description of the issue
Photos of damaged items (if applicable)

We will work to resolve the issue through replacement or refund.

13. Customer Support

For questions or concerns about shipping, contact us at:

Email: info@sansthaan.com
Phone: 9967658331
Address: Mumbai

Thank you for choosing Sansthaan. We’re committed to providing a seamless shopping experience!