1. Overview

This Policy explains when Sansthaan accepts cancellations, returns, replacements, credits, or refunds. Product pages and order-specific terms may provide more generous or more specific rights. Mandatory rights under applicable consumer law prevail over any inconsistent term.

2. Quick reference

Purchase type	Request timing	Available remedy	Key conditions
Physical goods	Within the period stated on the product page or required by law	Return, replacement, repair, or refund	Products should be unused and safely returned, except defective, wrong, damaged, or legally protected cases
PDFs and digital downloads	Before access or download where applicable	Refund, replacement access, or correction	Access or download may affect change-of-mind eligibility; faulty or misdescribed files remain eligible for a remedy
Software and licences	Before activation where applicable	Refund, replacement, or technical support	Activation may affect change-of-mind eligibility where disclosed and legally permitted
Services	Before work begins or as stated in the service agreement	Cancellation, pro-rata refund, or credit	Work completed, third-party costs, and bespoke work may affect the amount

3. Physical goods

Request a return by emailing info@sansthaan.com or calling 9967658331 with your order number, reason, photographs where relevant, and pickup details. For defective, damaged, incomplete, or incorrect goods, we will assess the report and, where appropriate, arrange replacement, repair, return pickup, price reduction, or refund. Change-of-mind returns are accepted only where the product page or applicable law permits and may require unused condition, original packaging, and return shipping by the customer.

4. PDFs and other digital products

Because digital products can be copied or accessed immediately, cancellation rights may be limited after you request or receive immediate access, to the extent permitted by law and disclosed before purchase. If a PDF is corrupted, materially incomplete, materially different from its description, inaccessible, or delivered incorrectly, contact us promptly. We may provide a corrected file, replacement access, credit, or refund.

5. Software and licences

Contact support before requesting a refund so we can troubleshoot compatibility, activation, and installation issues. If the software is materially defective and cannot reasonably be fixed or replaced, we will provide the remedy stated in the product terms or required by law. Activation, licence issuance, use, or download may affect change-of-mind eligibility where disclosed and legally permitted.

6. Services and subscriptions

For services, cancellation and refund consequences follow the applicable proposal, statement of work, booking terms, or order. Amounts may be reduced by work already performed, approved deliverables, non-refundable third-party costs, or bespoke work, subject to applicable law. For recurring plans, cancellation normally stops future renewals and does not automatically refund the current period unless the order terms say so.

7. How refunds are processed

Approved refunds are normally sent to the original payment method through the payment provider. Processing time is usually within seven to ten business days after approval, excluding bank or payment-provider delays. Where permitted, we may offer store credit or replacement instead of a monetary refund, but not where a monetary remedy is legally required.

8. Non-refundable items

Unless applicable law requires otherwise, the following may be non-refundable when disclosed before purchase: fully performed services, bespoke or personalised work, downloaded or accessed digital content, activated software licences, redeemed vouchers, and products damaged through misuse. This list does not exclude remedies for defect, misdescription, non-delivery, or other protected consumer rights.

9. Cancellation by Sansthaan

If we cannot fulfil an accepted order, we will notify you and provide a refund or another remedy as required. We may cancel or suspend access where payment is reversed, fraud is suspected, a product is unlawful to supply, or a security issue requires action.

10. Contact and grievance

Refund requests may be sent to info@sansthaan.com or 9967658331. Include your name, order ID, purchase date, item, reason, and preferred remedy.