1. Who we are
This Privacy Policy explains how Sansthaan (“we”, “us”, or “our”) collects, uses, stores, shares, and protects personal data when you visit our website, create an account, purchase or download a product, request a service, contact us, or otherwise interact with us.
2. Scope and acceptance
This Policy applies to personal data processed through our website, checkout, customer support, email, digital delivery links, software licensing and update systems, and official social or marketplace channels that link to this Policy. By using these channels, you acknowledge this Policy. Where consent is required, we will request it in the manner prescribed by applicable law.
3. Personal data we may collect
- Identity and contact data, such as name, email address, phone number, billing address, shipping address, and account credentials.
- Order and transaction data, such as products purchased, licence details, invoices, payment status, shipping status, refund requests, and customer-support history.
- Device and usage data, such as IP address, browser type, operating system, approximate location, log data, cookie identifiers, pages viewed, and download or licence activation events.
- Information you provide in service briefs, uploaded files, support messages, reviews, surveys, or communications.
- Payment information handled by our payment service provider. We generally do not store complete card numbers or payment authentication credentials.
4. Purposes and lawful bases
We process personal data for specified purposes, including fulfilling orders; delivering physical and digital products; providing services; issuing invoices; processing payments, cancellations, refunds, and support; authenticating accounts and software licences; preventing fraud and misuse; improving security and performance; sending transactional messages; sending marketing communications where permitted; complying with legal obligations; and establishing, exercising, or defending legal claims.
Where applicable, processing is based on your consent, performance of a contract or steps taken at your request, compliance with law, or another lawful basis available under applicable data-protection law. Consent may be withdrawn, but withdrawal does not affect processing already carried out lawfully before withdrawal.
5. Cookies and similar technologies
We may use essential cookies for login, cart, checkout, security, preferences, and digital delivery. With your choices and where required, we may use analytics or marketing technologies. You can manage cookies through your browser or our consent controls. Disabling essential cookies may affect site functionality.
6. Sharing and disclosures
We may share the minimum data reasonably necessary with payment processors, logistics and courier providers, hosting and cloud providers, email and customer-support providers, analytics and security providers, professional advisers, and authorities where required by law. These providers may process data only for instructed purposes and subject to appropriate safeguards. We do not sell personal data for money.
7. Digital products and software
For PDFs and other digital downloads, we may associate a purchase with an email address, order ID, access record, and download token to provide delivery, prevent unauthorised redistribution, and resolve support issues. For software, we may process device, licence, version, and activation information necessary to provide updates, enforce licence terms, detect abuse, and maintain security. Product-specific notices may provide further details.
8. Retention and security
We retain personal data only for as long as reasonably necessary for the purposes described, including contractual, accounting, tax, fraud-prevention, dispute, and legal requirements. We use reasonable technical and organisational safeguards, but no transmission or storage system can be guaranteed completely secure. Please notify us promptly of suspected unauthorised access.
9. Your choices and rights
Where available under applicable law, you may request access to information about processing, correction of inaccurate data, deletion or erasure, withdrawal of consent, grievance redressal, and other rights available to you. Requests should be sent to info@sansthaan.com with enough information to verify the request. We may need to retain certain information or deny a request where permitted or required by law.
10. Children
Our services are not directed to children where prohibited by law. We do not knowingly solicit personal data from a child without legally valid authorisation. If you believe a child has provided personal data improperly, contact us using the details below.
11. International processing
Some service providers may process data outside India. We will use such providers only in a manner permitted by applicable law and will apply contractual, security, or other safeguards appropriate to the transfer.
12. Grievance contact
Privacy questions and data complaints may be sent to Sansthaan at info@sansthaan.com or 9967658331. We aim to acknowledge complaints within a reasonable period and resolve them within the period required by applicable law or our published service standards.
13. Changes
We may update this Policy to reflect changes in our services, technology, or law. The revised version will be posted with a new “Last updated” date. Material changes may be communicated through reasonable additional means.