Refund Policy

Our consultation fees pay for an astrologer’s time, preparation and expertise, which cannot be returned once given. All payments are therefore non-refundable. A refund is considered only in the limited, genuine situations listed below, and only after we have verified them.

1.Our refund rule

Astrology and related guidance is a belief-based interpretation. We do not promise any result (see our Disclaimer), so we do not refund because a result, prediction or remedy did not match your hopes.

2.What this policy covers

This policy applies to every paid service: telephonic, video and personal-visit consultations, priority-response packages, reports, puja or remedy arrangements made through us, and any other fee paid to Sansthaan.

3.Genuine reasons for which we will consider a refund

We will consider a full or partial refund only in these cases:

1. Duplicate or excess payment: you were charged more than once, or more than the confirmed fee, for the same service. The extra amount will be refunded.
2. Payment taken but no booking recorded: money was debited by the payment gateway but we have no record of the booking and cannot provide the service. We will either complete the booking or refund.
3. Service not delivered by us: we cancel the consultation, or the astrologer is unable to attend, and we could not offer a suitable new date within 7 days or you reasonably decline the new date. If part of the service was delivered, the refund may be proportionate.
4. Personal visit we cannot perform: we confirm a home visit and then cannot reach your location, or we decline it after payment.
5. Technical failure on our side: a failure of our systems (not of your phone, internet or WhatsApp) that stopped the consultation from happening, and which we could not fix within a reasonable time.
6. Unauthorised transaction: a payment made without your authority, reported to us and to your bank promptly with supporting proof.
7. Refund required by law: where the law requires a refund, we will comply.

4.What is not refundable

We will not refund, and a request will be declined, in situations such as:

• dissatisfaction with the guidance, prediction, remedy or its outcome, or a result that did not happen or happened differently than expected;
• a change of mind, or a decision made after paying that you no longer need the service;
• a consultation that has been delivered in whole or in substantial part, even if you found it short or did not get the answer you wanted;
• no-show, late arrival, being unreachable, a disconnected or poor phone, video or internet line on your side, or a wrong phone or WhatsApp number;
• incorrect, incomplete or approximate details given by you (such as birth time or place), or a question outside the scope of the package;
• differences between our interpretation and that of another astrologer;
• pressure from a third party, family disagreement, or a decision not to follow the guidance;
• a request to discuss prohibited topics (see the Terms), or abusive or unlawful conduct;
• priority or faster-response packages where we responded as promised, because priority refers to response order and not results;
• gemstones, rudraksha, yantras, puja items or other products or services bought from third parties, which are subject to the seller’s own policy;
• requests made after the time limit in section 6; and
• chargebacks or disputes raised with your bank or card issuer without first contacting us (we may contest them and provide our records).

5.How to request a refund

1. Message us on WhatsApp at +91 99676 58331 or use the contact page, with the subject “Refund request”.
2. Give your name, the WhatsApp number you booked with, your inquiry reference number (if any), the payment reference or transaction ID, the date and amount paid, the reason under section 3, and proof (such as a screenshot of the bank or payment debit).
3. We will acknowledge your request within 48 hours and may ask for more information.

6.Time limit

A request must reach us within 7 days of the payment date (or, for a service we cancelled, within 7 days of the cancellation). Requests made later may be declined, except for unauthorised transactions or where the law requires otherwise.

7.Our decision

We will examine your request and our records (including payment, messages and call logs) and tell you our decision, with reasons, within 7 working days of receiving all information. Our decision is based on whether the request fits section 3, and is final subject to your legal rights. Where a request is not accepted we may, at our discretion and without admission, offer to reschedule or credit instead of a refund.

8.How approved refunds are paid

• Refunds are made only to the original payment method and account, through the payment gateway. We cannot refund in cash or to another account.
• We start the refund within 7 working days of approval. After we start it, your bank, card issuer or UPI provider typically takes about 5 to 10 working days to show it; this time is outside our control.
• Payment-gateway, bank or card fees that cannot be recovered may be deducted from a refund, except where the refund is due to our error.
• The refund is limited to the amount you paid for the affected service. We do not pay interest, compensation or other costs.

9.Rescheduling

Where we agree to reschedule instead of refund, the paid fee is carried to the new session. A session can be rescheduled with reasonable notice (we ask for at least 12 hours), subject to availability. A fee carried forward is valid for 30 days unless we agree otherwise, and then lapses.

10.Your legal rights

This policy does not limit any right you have as a consumer under law that cannot be excluded by agreement, including under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. You may raise a complaint with our Grievance Officer using the contact details below; we acknowledge complaints within 48 hours and aim to resolve them within one month.

11.Changes

We may update this policy at any time. The version in force when you pay is the one that applies to that payment.