Genuine Astrologers, Authentic Solutions

WhatsApp Consent

Effective and last updated: 2 November 2026Applies to: sansthaan.com and all Sansthaan consultation services

Sansthaan talks to you on WhatsApp, to verify your number and to deliver and follow up on your consultation. This page explains what you are agreeing to when you verify your WhatsApp number or message us, what we will and will not send, and how to stop.

By entering your number, verifying it with the one-time code, submitting our inquiry form, or messaging us on WhatsApp, you agree that Sansthaan may contact you on that WhatsApp number to verify it, respond to your inquiry, schedule and deliver your consultation, share payment links, and follow up on the service you asked for.

You confirm that the number is yours (or that you are authorised to use it), and that you are 18 or older (or a parent or guardian acting for a child).

This consent is given freely and for these specific purposes. It is not a condition for browsing the website, and you can withdraw it at any time (see section 6).

2.What messages you may receive

Type	Examples	When
Verification (authentication)	A 6-digit one-time code	When you ask to verify your number
Service and transactional (utility)	Acknowledgement of your inquiry and reference number, confirmation or change of schedule, payment link and receipt, refund updates, reminders for your consultation, follow-up on the guidance given	Linked to an inquiry or booking you made
Conversation	Replies from our astrologers or team to your questions, in the chat you start or continue	When you message us or we respond to you

Promotional messages: we do not send offers, newsletters, festival greetings with promotions, or marketing messages unless you separately and clearly opt in to them. Opting in to service messages is not opting in to marketing.

3.How often

The number of messages depends on your request. For a typical inquiry that is a few messages: a code, an acknowledgement, scheduling and payment messages, and a follow-up. We do not send bulk or repeated messages.

4.How we record your consent

We keep a record that you verified your number and submitted the inquiry (the number, the time, and the page or action used), so that we can show that consent was given and to prevent misuse. See our Privacy Policy for how long records are kept.

5.How messages are sent

We use the WhatsApp Business Platform. Messages pass through WhatsApp (Meta) and are subject to WhatsApp’s own terms and privacy policy, which we do not control. You need a WhatsApp account and an internet connection. Standard data charges from your mobile or internet provider may apply. Messages that you start with us open a service conversation window during which we can reply freely; outside it we can send only approved message templates.

6.How to stop messages or withdraw consent

Reply STOP to any message, or send “STOP” or “Withdraw consent” to +91 99676 58331 on WhatsApp.
Or tell us through the contact page, or call us on +91 99676 58331.
You can also block or report our number inside WhatsApp, though telling us directly lets us stop and delete your data properly.

We will stop non-essential messages promptly, and confirm within 48 hours. After you withdraw, we will not contact you on WhatsApp except for a final confirmation, or to deal with a payment, refund or legal matter that is still open. Withdrawal does not affect messages already sent. Because verification and consultations use WhatsApp, we may be unable to continue a consultation on that channel; you may ask us to use a phone call instead.

Withdraw consent on WhatsApp

7.Changed or reassigned numbers

If you change or give up your number, please tell us so that we do not message the next person who receives it. If you receive a message meant for someone else, tell us and we will remove the number.

We use chat content only to deliver and support your consultation, and as described in our Privacy Policy. We do not sell it or use it for advertising. Please do not send identity numbers, card or bank details, or passwords in chat; we will never ask for them. Our astrologers may keep a record of the conversation as part of the consultation record.

9.Delivery and availability

WhatsApp delivery depends on third-party networks. We are not responsible for delay, failure or non-delivery of a message, or for any loss from a message you did not receive or read, or from messages seen by others on your device. Please keep your phone and WhatsApp account secure.

10.Contact

For questions about this notice, or to exercise your rights, contact us:

Sansthaan: Privacy, Grievance and Support Contact
Phone and WhatsApp: +91 99676 58331
Online: Contact page or the inquiry form
Service area: Mumbai, Thane and suburbs. Consultations are held online by phone or video.
Acknowledgement of complaints: within 48 hours. Resolution: within 30 days of receipt, or earlier where possible.

Related policies:
Privacy Policy Terms & Conditions Disclaimer Refund Policy Cookie Policy Do Not Sell My Data

Questions about this page? Message or call us on WhatsApp / +91 99676 58331, or use the contact page.

Astrology is a traditional, belief-based practice. It offers interpretation, not guarantees, and is not a substitute for medical, legal, financial or mental-health advice.